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Terms and Conditions

Real Green Dress Terms and Conditions

Product descriptions

We to try to ensure that prices quoted on the website are correct and that all products have been fairly described. All sizes and dimensions and descriptions are approximate. We cannot guarantee that your monitor’s display will accurately reflect the colour of the product. Products may have signs of previous use and may pre-date regulations for fabric care, content and flammability labelling. Any information on labels provided by the original manufacturer may no longer be relevant because of the age of the product.

All prices are in pounds Sterling and are liable to change.

All products are subject to availability. We will inform you as soon as possible if the product (s) you have ordered are not available and we may offer alternative product(s).

Ordering

When you place an order with Real Green Dress using the internet you will be sent confirmation that your order has been received. If there are any problems with your order or the product(s) you wish to purchase we will notify you before your order is accepted.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

If you wish to order from outside the United Kingdom, please contact us before placing your order.

All orders are subject to acceptance by Real Green Dress.

Payment

We accept payment via PayPal who offer secure online ordering. You do not need to have a PayPal account to make a payment through PayPal.

All products that you order through the website will remain the property of Real Green Dress until we have received payment in full from you for those products.

If your payment is not received or is cancelled and you have received the products you ordered from us, you must pay for the products or return those products to us following the instructions that we provide to you and in the same condition that you received them, at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Shipping

Most orders to the United Kingdom are sent carriage free using a service that will require receipt of delivery. We will notify when your items are ready to be despatched.
We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

There may be a delivery charge for orders for delivery to countries outside the United Kingdom.

Real Green Dress is not responsible for any taxes or duties liable for items delivered outside of the United Kingdom

 

Returns

When you receive your purchases you have fourteen days to decide to keep them. Instructions for returning an item will be inside the package. You must email us straight away and let us know you are making a return and if you would like a refund or exchange. Products must be packed carefully and sent to us using a recorded or signed for service. The cost of returns is not refunded.

We do not give refunds on items if the tags have been removed or for items we consider have been worn, used or damaged. Customers are under a statutory duty throughout the period of cancellation to retain possession of  goods and take reasonable care of them

If we agree a refund we will usually make the refund via PayPal.

Language, law and jurisdiction

Any matter that arises out of your use of this Website (including any contract entered between you and us through the website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English. We disclaim and exclude all liability for any indirect, consequential, secondary or special loss or damage whatsoever and howsoever incurred whether or not foreseeable, and even if such loss or damage results from a deliberate breach by us of the Terms and/or any Contract.

For further information about your legal rights contact your local authority Trading Standards department or the Citizen’s Advice Bureau.